Returns & Refund Policy

 

RETURNS & EXCHANGE POLICY


After reviewing the below information, if you still cannot find the answer you are looking for, please reach out to us during our Live Chat hours 8-4 M-F or send us a message during non hours and we will be back with your ASAP during work hours.

EXCHANGES:
  • We are please to announce we NOW offer exchanges use the link below to start your exchange. 
  • Exchanges must be started within 20 days of the delivery date. You must use our return portal. : https://hewouldlovefirst.happyreturns.com/ 

RETURNS

  • If you utilize any other labels or addresses that you have found that we did not provide to you, we will not permit a refund. To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Shipping and Route Protection are non-refundable.
  • Refunded funds may take 5-10 business days to show up on your method of purchase (credit or debit card, PayPal, Amazon Pay, etc.)
  • If your item was bought using a Store Credit or Social Ladder code, please contact us during Live Chat hours or via the Contact Us page.
  • Items on sale are non-refundable, but you may exchange them or return them for store credit, so please contact us via Live chat. 
  • In the unlikely situation that your product is faulty or incorrect please reach out to our customer service team during Live Chat hours or via the Contact Us page.
    • Please include the 6-digit order #, the name you ordered under, and photos of incorrect or damaged items. We will need these to help process a replacement order for you!
  • Returning a bundle: all items within the bundle must be returned for the bundle to be applicable for a refund. (Example: just returning one shirt or one pack of bracelets from a multi-item bundle will not be applicable for a refund of any kind.)

 

SALE ORDERS:

  • Items on sale are non-refundable, but you may exchange them or return them for store credit, so please contact us via Live chat. 
    • Ex. Black Friday, Any Clearance Sale
  • DISCLAIMER: This doesn’t refer to items placed with small promo codes via email or ambassador programs. If you are confused and need further clarification, please reach out to us during Live Chat hours or via our Contact Us page before placing your order!

PROMO CODES/PRICES:

  • Only one promo code per order. Be sure you applied the desired promo code before placing the order.
  • We are very sorry about this, but we do not apply missed promo codes on orders. There are promo codes provided during checkout online, via the mobile site, and on the app! We do apologize for this inconvenience. The price your order was processed for is final and we do not have the ability to retroactively change the order. 
  • Prices are subject to change. We do not apply sale prices to past orders or price match for future sales.